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Returns Policy

Working Days: Monday to Friday (Excluding Weekends, Public Holidays and Office Closure). 
Email: [email protected]

Enquiries regarding returns will be attended to within 1 to 5 working days (excluding weekends and public holidays). Please refrain from sending us multiple emails as this will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.

Strictly no cash refund for items purchased from our site. 

1. RETURNS FOR REGULAR-PRICED ITEMS

We accept returns for all regular-priced items* purchased directly from our online store in exchange for store credit of the item value, valid for 90 days. Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered) and it should reach us within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered. *Exclude: Sale items, accessories, bags and orders made with discount code.

HOW TO RETURN:

Print and complete a copy of our Returns Form. You may choose to mail back (details below) or do a direct return to our office. Return parcels should reach us within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered. 

Option 1) Drop Off At The Thread Theory Office
Drop off items at The Thread Theory office (address stated below) on Mondays to Fridays between 3:30PM to 6:30PM (Excluding weekends, Public Holidays and Office Closure). Kindly fill up this Returns Form and pass it to the staff. 

The store credits will only be processed within 3-7 working days (excluding weekends, public holidays, and office closure) upon the receipt of the returned parcel. It will be issued into your member account’s E-Wallet and valid for 90 days. 

The Thread Theory reserves the right to reject the return of any item it deems unsuitable and/or do not fulfill the criteria for returns aforementioned.

Option 2) Mail Via Registed Mail With A Tracking Number
Alternatively, you may also mail the parcel via registered mail to:

The Thread Theory
605B, Blk B, Macpherson Road
Citimac Industrial Complex
#05-11, Singapore 368241

Please complete and pack this Returns Form together with your returned item(s). State your name, Order ID number and return address on the back of the envelope. 

Please ensure that item is unwashed, unworn with tags intact and in its original condition (eg. no cosmetic stain) and original plastic packaging, mailed in an opaque envelope to prevent clothes from damage in transit.

It is important to choose a traceable mode of mailing as we can only process the parcels that reach us. Please keep the tracking number and receipt until you receive an email from our Returns Team confirming that your return has been processed. The store credits will only be processed within 3-7 working days (excluding weekends, public holidays, and office closure) upon the receipt of the returned parcel. It will be issued into your member account’s E-Wallet and valid for 90 days. 

The Thread Theory reserves the right to reject the return of any item it deems unsuitable and/or do not fulfill the criteria for returns aforementioned.

Postage costs for returned parcels will be borne by customers. 

In the event that:

2. DEFECTIVE ITEM(S) RECEIVED

We apologise for mailing the defective item. Please email us at [email protected] with the following information:
A) Order ID and Item(s) purchased.
B) Clear picture and description of the defect.

Our team will furnish you with greater details on returns via email. Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).

Please kindly note that there may be a 0.5" to 0.8" difference in our given measurements as apparels are mass manufactured. In such cases, this will not be considered as a defect and no refunds will be considered.

We always strive to depict each item's true colour to the best of our ability. However, colours may still deviate slightly on different screens as different technological devices have varying screen colour resolutions. Such cases will not be considered as a defect.

We do not provide cash refunds for returns. A one-for-one replacement will be carried out. In the event that item is sold out, a refund in the form of store credits will be given. Store credits have a validity period of 90 days from the day we received the returned parcel.

All returns will be processed within 7 working days from the receipt of the returned parcel.

Return parcels should reach us within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered. 

3. INCORRECT ITEM(S) RECEIVED

We apologise for mailing an incorrect item. Please email us at [email protected] with the following information:
A) Order ID and Item(s) purchased.
B) Clear picture and description of the incorrect item.

Our team will furnish you with greater details on returns via email. Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).

We do not provide cash refunds for returns. A one-for-one replacement will be carried out. In the event that item is sold out, a refund in the form of store credits will be given. Store credits have a validity period of 90 days from the day we received the returned parcel.

Return parcels should reach us within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered. 

Thread Theory is not liable for amounts beyond the value of item sold. Thread Theory will not be providing any Returns should you purchase our merchandise from any third party.