We dispatch all parcels within 2 to 3 working days after payment is verified. Kindly note that the delivery times stated below are calculated after the date we ship out the parcel. We provide doorstep delivery services for all local orders. Please kindly provide a valid local contact number for delivery purposes. Kindly note that we do not deliver to PO Box addresses, Tuas and Sentosa. For international delivery, we provide DHL Express and Economy Worldwide shipping options.
Please kindly note that The Thread Theory cannot be held liable for any delays in dispatching parcels due to missing or inaccurate information provided.
Standard Courier (Local Delivery within Singapore)
$3.50 per parcel. This is a doorstep delivery and parcels may take between 2 to 4 working days (excluding date of shipment, weekends and public holidays) to be delivered to local addresses. Once your order has been shipped, we will send an email containing the tracking number for your parcel as well as the link to track your parcel. This information can also be found under your Order History.
Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9AM to 10PM. For office addresses or night delivery to home addresses, please indicate your available range of timing under Order Comments box at the check-out page and this will be fulfilled on best effort basis. Kindly also note that there will only be 2 attempts at delivery, but the second delivery date can be arranged by the recipient. The parcel will be returned back to us if the second delivery attempt fails and subsequent redelivery will be subject to shipping charges.
Express Courier (Local Delivery within Singapore)
$7.00 per parcel. Parcels will be delivered within the next 1-2 working days (excluding mailing day, weekends, public holidays and office closure dates) to local addresses for orders made before 10:00AM SGT. For orders made after 10:00AM, we will try to expedite and have it delivered by the next working day but it may only be delivered by the following working day.
Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9AM to 10PM. For office addresses or night delivery to home addresses, please indicate your available range of timing under Order Comments box at the check-out page and this will be fulfilled on best effort basis.
DHL Express (International Delivery Only)
Shipping costs calculated based on weight of parcel and delivery country
Parcels may take up to 1 to 4 working days (excluding weekends and public holidays) to be delivered subject to no unforeseen delays by customs. This is a doorstep international delivery option that is safer and faster. Kindly note that all DHL Express parcels are subject to a weight limit of 3.5kg per parcel at the moment. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on http://www.dhl.com.sg/en/express/tracking.html.
Kindly note that there may be a remote area surcharge for delivery to certain areas. You may refer to this link to check if your postal code is classified under DHL's list of remote areas. If so, you may wish to provide an alternate delivery address not under this list or email us at firstname.lastname@example.org to check on the extra charges.
Economy Worldwide (International Delivery Only)
Calculated automatically based on weight of parcel and delivery country.
Parcels may take up to 18 working days (excluding weekends and public holidays) to be delivered subject to no unforeseen delays by customs. Parcels may be delivered by various delivery companies which may include the destination country's national postal service. A shipment confirmation email with the tracking number will be sent once your parcel has been shipped. This tracking number can also be found under your account. Customers are advised to retrieve the tracking number and trace their parcels at the respective assigned delivery companies' website.
Delivery time varies for international addresses depending on region. Below is a rough estimation of delivery time from date of mailing (barring no complications at customs or any other unforeseen delays):
Malaysia: 2 to 10 working days
Indonesia: 3 to 14 working days
The Philippines: 3 to 18 working days
Hong Kong / Taiwan / Thailand / Brunei / Vietname / India / China / South Korea / Japan: 3 to 7 working days
Australia / New Zealand: 3 to 8 working days
USA / Canada / UK / Europe: 4 to 12 working days
By purchasing, we deemed the customer as agreeable to their parcels being mailed via the various mail service provider(s). Thread Theory will not be held liable for delayed and missing mails by mail service provider(s). However, we will render our best assistance in helping you to attempt to retrieve any missing mail.
Self-collection At The Thread Theory Office
Leong Huat Building
Self-collection Period: Mondays to Fridays (Excluding Public Holidays & Office Closure), between 3:30PM to 6:30PM
IMPORTANT (Updated 29 August 2022): For the safety of our staff and customers, please opt for delivery and do not come down to our office if:
- You have travelled overseas in the past 7 days
- You have not been fully vaccinated
- You are feeling unwell (including and not limited to flu, cough, fever, chills, runny nose)
- You are a close contact of someone who has recently contracted COVID-19 in the past 7 days
As a precautionary measure, guests are not allowed to enter our office premises unless otherwise arranged. We seek your kind cooperation to press the doorbell and wait outside our office while our staff retrieves your order for collection. Thank you!