OFFICE CLOSED FROM TUESDAY, 7 APRIL 2020 FOR ONE MONTH
New Government Measure
In line with the Singapore government’s latest advisory on mandatory closure of all non-essential workplaces from Tuesday, 7 April 2020 for one month, we regret to inform that our office will be closed and there are changes to our operations. The Covid-19 situation is constantly evolving and there may be unforeseen delays to office reopening.
What Does This Mean For The Thread Theory?
- Parcels will only be mailed every Monday. Orders placed after Monday, 10AM will only be mailed the following week. Delivery time may be subjected to unforeseen delays or changes.
- Extended Return Policy: Customers have to email their return request to [email protected] within 30 days from the date parcel was received. Only return requests made via email which fulfill the conditions under our Return Policy will be accepted.
To prevent bounced parcels, customers are advised NOT to mail back the parcel until further written notice from our Returns Team and after the government lifts the mandatory closure of all non-essential workplaces.
- Limited Office Access: We have Work-From-Home arrangements and customers may still email general queries to [email protected] or return-related queries to [email protected]. We will try to advise to the best of our ability, but we may be limited by the information we have on hand as we do not have access to our physical stocks and other office-based materials.
We stand firmly with the Singapore government’s guidelines as our staff and customers’ wellbeing remains our top priority. Our hearts go out to every individual whose life has been affected by this unprecedented event. We are also deeply grateful to all the workers on the front line for their courage and dedication during these extraordinary times.
With everyone's commitment, this storm shall pass. Please stay safe and healthy!
The Thread Theory Team
DELIVERY TIME-LINE WHEN OFFICE RE-OPENS:
We dispatch all parcels within 2 to 3 working days after payment is verified. We provide doorstep delivery services for all local orders. Please kindly provide a valid local contact number for delivery purposes. Kindly note that we do not deliver to PO Box addresses, Tuas and Sentosa. For international delivery, there are Singpost registered mail and DHL Express options.
Please kindly note that The Thread Theory cannot be held liable for any delays in dispatching parcels due to missing or inaccurate information provided.
Standard Courier (Local Delivery within Singapore)
$3.50 per parcel. This is a doorstep delivery and parcels may take up to 2 to 4 working days (excluding weekends and public holidays) to be delivered to local addresses. Once your order has been shipped, we will send an email containing the tracking number for your parcel as well as the link to track your parcel. This information can also be found under your Order History.
Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm. For office addresses or night delivery to home addresses, please indicate your available range of timing under special instructions when checking out your order and this will be fulfilled on best effort basis. Kindly also note that there will only be 2 attempts at delivery, but the second delivery date can be arranged by the recipient. The parcel will be returned back to us if the second delivery attempt fails and subsequent redelivery will be subject to shipping charges.
Express Courier (Local Delivery within Singapore)
$7.00 per parcel. Parcels will be delivered by the next working day (excluding weekends, public holidays and office closure) to local addresses for orders made before 11:00 (GMT +8:00). For orders made after 11:00, we will try to expedite and have it delivered by the next working day but it may only be delivered by the following working day.
Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm. For office addresses or night delivery to home addresses, please indicate your available range of timing under special instructions when checking out your order and this will be fulfilled on best effort basis.
DHL Express (International Delivery Only)
Shipping costs calculated based on weight of parcel and delivery country
Parcels may take up to 1 to 4 working days (excluding weekends and public holidays) to be delivered subject to no unforeseen delays by customs. This is a doorstep international delivery option that is safer and faster. Kindly note that all DHL Express parcels are subject to a weight limit of 3.5kg per parcel at the moment. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on http://www.dhl.com.sg/en/express/tracking.html.
Kindly note that there may be a remote area surcharge for delivery to certain areas. You may refer to this link to check if your postal code is classified under DHL's list of remote areas. If so, you may wish to provide an alternate delivery address not under this list or email us at [email protected] to check on the extra charges.
Registered Mail (International Delivery Only)
Calculated automatically based on weight of parcel and delivery country.
Parcels will be delivered via Singpost Registered Mail subject to a weight limit of 2kg per parcel. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on SingPost's website - www.singpost.com. Once parcel has arrived in the recipient's country, delivery will be conducted by the respective country's national postal service. Delivery time varies for international addresses depending on region. Below is a rough estimation of delivery time (barring no delay or complications at customs):
Asia: 1-2 weeks
Africa: 3-4 weeks
Australasia: 2-3 weeks
Europe: 2-3 weeks
North America: 3-4 weeks
South America: 3-4 weeks
By purchasing, we deemed the customer as agreeable to their parcels being mailed via the various mail service provider(s). Thread Theory will not be held liable for delayed and missing mails by mail service provider(s). However, we will render our best assistance in helping you to attempt to retrieve any missing mail. If you wish to seek assistance directly from SingPost regarding mail-related issues, you may do so at www.singpost.com or call them at 1605 (local) and +65 6841 2000 (international).
Self-collection At The Thread Theory Office