Shipping Info

We dispatch all parcels within 2 to 3 working days after payment is verified. We provide doorstep delivery services for all local orders. Please kindly provide a valid local contact number for delivery purposes. Kindly note that we do not deliver to PO Box addresses, Tuas and Sentosa. For international delivery, there are Singpost registered mail and DHL Express options. 

Please kindly note that The Thread Theory cannot be held liable for any delays in dispatching parcels due to missing or inaccurate information provided. 

 

Standard Courier (Local Delivery within Singapore)

$3.50 per parcel. This is a doorstep delivery and parcels may take up to 2 to 4 working days (excluding weekends and public holidays) to be delivered to local addresses. Once your order has been shipped, we will send an email containing the tracking number for your parcel as well as the link to track your parcel. This information can also be found under your Order History. 

Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm. For office addresses or night delivery to home addresses, please indicate your available range of timing under special instructions when checking out your order and this will be fulfilled on best effort basis. Kindly also note that there will only be 2 attempts at delivery, but the second delivery date can be arranged by the recipient. The parcel will be returned back to us if the second delivery attempt fails and subsequent redelivery will be subject to shipping charges. 


Express Courier (Local Delivery within Singapore)

$7.00 per parcel. Parcels will be delivered by the next working day (excluding weekends, public holidays and office closure) to local addresses for orders made before 11:00 (GMT +8:00). For orders made after 11:00, we will try to expedite and have it delivered by the next working day but it may only be delivered by the following working day. 

Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm. For office addresses or night delivery to home addresses, please indicate your available range of timing under special instructions when checking out your order and this will be fulfilled on best effort basis.

 

DHL Express (International Delivery Only)

Shipping costs calculated based on weight of parcel and delivery country

Parcels may take up to 1 to 4 working days (excluding weekends and public holidays) to be delivered subject to no unforeseen delays by customs. This is a doorstep international delivery option that is safer and faster. Kindly note that all DHL Express parcels are subject to a weight limit of 3.5kg per parcel at the moment. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on http://www.dhl.com.sg/en/express/tracking.html.

Kindly note that there may be a remote area surcharge for delivery to certain areas. You may refer to this link to check if your postal code is classified under DHL's list of remote areas. If so, you may wish to provide an alternate delivery address not under this list or email us at [email protected] to check on the extra charges. 


Registered Mail (International Delivery Only)

Calculated automatically based on weight of parcel and delivery country.

Parcels will be delivered via Singpost Registered Mail subject to a weight limit of 2kg per parcel. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on SingPost's website - www.singpost.com. Once parcel has arrived in the recipient's country, delivery will be conducted by the respective country's national postal service. Delivery time varies for international addresses depending on region. Below is a rough estimation of delivery time (barring no delay or complications at customs):

Asia: 1-2 weeks
Africa: 3-4 weeks
Australasia: 2-3 weeks 
Europe: 2-3 weeks 
North America: 3-4 weeks 
South America: 3-4 weeks 

By purchasing, we deemed the customer as agreeable to their parcels being mailed via the various mail service provider(s). Thread Theory will not be held liable for delayed and missing mails by mail service provider(s). However, we will render our best assistance in helping you to attempt to retrieve any missing mail. If you wish to seek assistance directly from SingPost regarding mail-related issues, you may do so at www.singpost.com or call them at 1605 (local) and +65 6841 2000 (international).


Self-collection At The Thread Theory Office

Instock item(s) can be collected 1 working day* after order has been successfully placed and paid for. *Excludes weekends, public holidays and office closure dates. For backordered items, please refer to the estimated timeline stated on the product page. Our customer care team will email you when the backordered item is ready for collection.

IMPORTANT: In light of the recent Novel Coronavirus situation and for the safety of our staff and customers, please opt for delivery and do not come down to our office if:

  • You are feeling unwell (including and not limited to flu, cough, fever, chills, runny nose)
  • You are under Leave Of Absence or Quarantine
  • You have travelled overseas in the past 1 month
As a precautionary measure, guests are not allowed to enter our office premises unless otherwise arranged. We seek your kind cooperation to press the door bell and wait outside our office while our staff retrieve your order for collection. Thank you!

Self-collection is available on Mondays to Fridays* from 3:30PM to 6:30PM (excludes weekends, public holidays and office closure dates) at:6 Harper Road #04-03
Leong Huat Building

Singapore 369674

Directions:If you are taking the train, please exit from Exit A from Tai Seng MRT. After coming up from the escalator, please turn right and right again, and you will see Leong Huat Building after crossing Irving Road. You may enter the building's premises from the side gate.Please turn into the carpark via Harper Road if you are driving.

Please collect within 10 working days (excluding weekends and public holidays) from the date of your order.